Privacy Policy

1. Introduction

The Bamboo Lab ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email, phone number)
• Company name and business information
• Project details and service requirements
• Payment and billing information
• Communications with us

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referral source and exit pages
• Operating system and platform details

Client Service Data

When providing services, we may access and process:

• Analytics data from your digital properties
• Advertising account information
• Website and application data
• Customer and user data necessary for service delivery

3. How We Use Your Information

We use collected information for:

• Providing and delivering our services
• Communicating about projects, updates, and support
• Processing payments and managing accounts
• Analyzing and improving our services and website
• Marketing our services (with your consent where required)
• Complying with legal obligations
• Preventing fraud and ensuring security

4. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who assist in delivering our services (hosting, analytics, payment processing, marketing platforms)
• Business Partners: When collaborating on client projects with your consent
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience and website functionality
• Deliver relevant content and marketing

You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

6. Third-Party Services

Our services integrate with third-party platforms including:

• Google Analytics and Google Ads
• Meta (Facebook/Instagram) Business Tools
• Payment processors
• CRM and project management tools
• Hosting and cloud service providers

These third parties have their own privacy policies governing their use of your information.

7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we will securely delete or anonymize it.

9. Your Rights and Choices

Depending on your location, you may have rights including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request transfer of your data
• Objection: Object to certain processing activities
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided below.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through:

• Our website contact form
• Email or other contact methods provided on our website